We’re here to help you make the most of your charitable giving experience. Whether you have questions, need support, or want to share feedback, we have multiple ways to connect with our team and community.
Quick Contact Options
General Support
- Email: support@giveprotocol.org
- Phone: 1-800-GIVE-HELP (1-800-448-3435)
- Hours: Monday-Friday, 9 AM - 6 PM EST
- Response Time: Within 24 hours
Live Chat
- In-App Chat: Available 24/7 for basic questions
- Website Chat: Available during business hours
- Emergency Support: 24/7 for security issues
Social Media
- Twitter: @GiveProtocol
- Facebook: Give Protocol Community
- LinkedIn: Give Protocol
- Instagram: @giveprotocol
Support by Category
Technical Support
Account Issues
- Login Problems: Reset passwords, account recovery
- Profile Management: Update information, privacy settings
- Payment Issues: Transaction problems, billing questions
- Mobile App: Installation, functionality, syncing
Contact Method: support@giveprotocol.org or in-app chat Priority Response: Within 4 hours
Platform Features
- Time Tracking: Setup, troubleshooting, data export
- Donation Processing: Transaction status, tax receipts
- Volunteer Matching: Search filters, recommendations
- Reporting: Impact metrics, custom reports
Contact Method: help@giveprotocol.org Response Time: Within 12 hours
Security and Privacy
Security Concerns
- Account Compromise: Immediate response team
- Suspicious Activity: Investigation and resolution
- Data Privacy: Rights requests, data management
- Platform Security: Vulnerability reporting
Contact Method: security@giveprotocol.org Emergency Hotline: 1-800-GIVE-SAFE Response Time: Immediate for emergencies
Volunteer Support
Finding Opportunities
- Volunteer Matching: Personalized recommendations
- Skills-Based Volunteering: Professional skill matching
- Group Volunteering: Team and family opportunities
- International Volunteering: Global opportunities
Contact Method: volunteers@giveprotocol.org Phone: 1-800-VOLUNTEER Response Time: Within 8 hours
Volunteer Issues
- Safety Concerns: Immediate assistance and reporting
- Organization Problems: Mediation and resolution
- Scheduling Conflicts: Rebooking and alternatives
- Recognition Issues: Badge and achievement support
Contact Method: volunteer-support@giveprotocol.org Urgent Issues: volunteers@giveprotocol.org (marked URGENT)
Organization Support
For Nonprofits
- Getting Started: Platform onboarding assistance
- Volunteer Management: Best practices and tools
- Fundraising Support: Campaign optimization
- Impact Reporting: Metrics and documentation
Contact Method: nonprofits@giveprotocol.org Phone: 1-800-NONPROFIT Dedicated Rep: For verified organizations
Partnership Opportunities
- Corporate Partnerships: Employee engagement programs
- Foundation Collaborations: Grant-making partnerships
- Educational Institutions: Student volunteer programs
- Government Partnerships: Public-private initiatives
Contact Method: partnerships@giveprotocol.org
Media and Press
Media Inquiries
- Press Releases: Latest news and announcements
- Media Kit: Logos, photos, company information
- Interview Requests: Executive and expert availability
- Story Ideas: Impact stories and data insights
Contact Method: press@giveprotocol.org Phone: 1-800-GIVE-NEWS
Regional Support
North America
- US/Canada Support: support-na@giveprotocol.org
- Phone: 1-800-GIVE-HELP
- Languages: English, Spanish, French
- Hours: 6 AM - 11 PM EST
Europe
- European Support: support-eu@giveprotocol.org
- Phone: +44-20-GIVE-HELP
- Languages: English, German, French, Spanish, Italian
- Hours: 9 AM - 6 PM CET
Asia-Pacific
- APAC Support: support-apac@giveprotocol.org
- Phone: +61-2-GIVE-HELP
- Languages: English, Mandarin, Japanese, Hindi
- Hours: 9 AM - 6 PM JST
Global
- International: support@giveprotocol.org
- WhatsApp: +1-555-GIVE-HELP
- Languages: 20+ languages via translation
- Hours: 24/7 via chat and email
Feedback and Suggestions
Product Feedback
- Feature Requests: features@giveprotocol.org
- Bug Reports: bugs@giveprotocol.org
- User Experience: ux@giveprotocol.org
- Mobile App: mobile-feedback@giveprotocol.org
Community Feedback
- Content Suggestions: content@giveprotocol.org
- Educational Resources: education@giveprotocol.org
- Events and Webinars: events@giveprotocol.org
- Community Guidelines: community@giveprotocol.org
Getting Faster Support
Before You Contact Us
Check Self-Service Options
- Help Center: Comprehensive FAQ and guides
- Video Tutorials: Step-by-step visual guides
- Community Forums: Peer-to-peer assistance
- Status Page: Check for known issues
Prepare Your Information
- Account email address
- Description of the issue
- Screenshots (if applicable)
- Steps you’ve already tried
- Device and browser information
Priority Support
Give Protocol Pro Members
- Dedicated Support Line: 1-800-GIVE-PRO
- Priority Queue: Faster response times
- Video Support: Screen-sharing sessions
- Account Manager: For high-volume users
Organization Partners
- Nonprofit Support: Dedicated relationship managers
- Corporate Partners: Executive support line
- Educational Institutions: Academic liaison support
- Government Partners: Public sector specialists
Contact Form
Can’t find what you’re looking for? Use our comprehensive contact form:
Required Information
- Name: Full name for personalized response
- Email: For our response (verified accounts prioritized)
- Category: Select from dropdown options
- Subject: Brief description of your inquiry
- Message: Detailed description of your question or issue
Optional Information
- Phone: For urgent matters or callback requests
- Organization: If representing a nonprofit or company
- Preferred Response Method: Email, phone, or chat
- Best Time to Contact: For phone responses
- Account Information: Username or ID for account-specific issues
Office Locations
Headquarters
Give Protocol Foundation
123 Charity Lane, Suite 100
San Francisco, CA 94102
Phone: (415) 555-GIVE
Hours: Monday-Friday, 9 AM - 5 PM PST
Regional Offices
East Coast
Give Protocol - New York
456 Volunteer Street
New York, NY 10001
Phone: (212) 555-GIVE
Central
Give Protocol - Chicago
789 Impact Avenue
Chicago, IL 60601
Phone: (312) 555-GIVE
International
Give Protocol - London
100 Philanthropy Row
London, UK EC1A 1BB
Phone: +44-20-555-GIVE
Emergency Contacts
Immediate Safety Issues
- Emergency Hotline: 1-800-GIVE-SAFE
- 24/7 Security: security@giveprotocol.org
- Local Emergency: Always call 911/999/112 first
Platform Emergencies
- Service Outages: status@giveprotocol.org
- Security Breaches: security-emergency@giveprotocol.org
- Data Issues: data-emergency@giveprotocol.org
Community Engagement
Join Our Community
Online Communities
- Community Forums: Share experiences and ask questions
- Facebook Group: Give Protocol Community (Private)
- LinkedIn Network: Professional volunteers and nonprofits
- Discord Server: Real-time chat with other givers
Local Meetups
- Monthly Gatherings: In major cities worldwide
- Volunteer Days: Group volunteering opportunities
- Nonprofit Showcases: Meet local organizations
- Skills Workshops: Learn new volunteer skills
Become a Community Leader
Volunteer Opportunities
- Community Moderator: Help manage online forums
- Event Organizer: Plan local meetups and events
- Mentor: Guide new users and volunteers
- Beta Tester: Test new features and provide feedback
Application Process
- Complete volunteer application
- Background check (if required)
- Training and orientation
- Start making a difference in our community
Language Support
Available Languages
- Primary: English (24/7 support)
- Spanish: Business hours support
- French: Business hours support
- German: Business hours support
- Mandarin: Asia-Pacific hours
- Japanese: Asia-Pacific hours
- Portuguese: Latin America hours
- Hindi: India support hours
Translation Services
- Real-time Chat Translation: Available in 50+ languages
- Document Translation: For important communications
- Video Call Interpretation: Available upon request
- Community Translation: Volunteer-supported languages
Accessibility Support
Accessibility Help
- Screen Reader Support: accessibility@giveprotocol.org
- Visual Impairment: Large text and high contrast options
- Hearing Impairment: Text-based communication preferred
- Motor Disabilities: Alternative navigation assistance
Compliance Information
- WCAG 2.1 AA: Web Content Accessibility Guidelines
- ADA Compliance: Americans with Disabilities Act
- Section 508: Federal accessibility requirements
- AODA: Accessibility for Ontarians with Disabilities Act
Response Time Expectations
Standard Support
- Email: Within 24 hours
- Chat: Within 15 minutes during business hours
- Phone: Immediate during business hours
- Social Media: Within 4 hours
Priority Support
- Security Issues: Within 1 hour
- Payment Problems: Within 2 hours
- Account Access: Within 4 hours
- Technical Bugs: Within 8 hours
Premium Support
- Give Protocol Pro: Within 2 hours
- Organization Partners: Within 4 hours
- Corporate Accounts: Dedicated response times
- Enterprise Clients: SLA-guaranteed response
Satisfaction Guarantee
Our Promise
We’re committed to providing exceptional support. If you’re not satisfied with our response:
- Escalation: Ask to speak with a supervisor
- Feedback: Tell us how we can improve
- Resolution: We’ll work until you’re satisfied
- Follow-up: We’ll check back to ensure success
Continuous Improvement
- Monthly support quality reviews
- Customer satisfaction surveys
- Staff training and development
- Process optimization based on feedback
Stay Connected
Newsletter
- Monthly Updates: Platform news and feature releases
- Impact Stories: Success stories from our community
- Volunteer Spotlights: Highlighting amazing volunteers
- Organization Features: Showcasing great nonprofits
Subscribe: newsletter@giveprotocol.org
Social Media Updates
Follow us for real-time updates, tips, and community highlights:
- Daily inspiration on Instagram
- News and updates on Twitter
- Community discussions on Facebook
- Professional insights on LinkedIn
We’re here to support your charitable giving journey every step of the way. Don’t hesitate to reach out – we’re always happy to help!
Contact information updated monthly
Emergency services available 24/7
Multi-language support expanding regularly