Find answers to common questions about Give Protocol, donations, and platform features.
General Questions
What is Give Protocol?
Give Protocol is a blockchain-based charitable giving platform that connects donors with organizations and volunteers. We use cryptocurrency technology to ensure transparent, secure, and efficient charitable transactions while providing tax receipts and tracking capabilities.
How does Give Protocol work?
- For Donors: Create an account, connect your wallet, search for verified organizations, and make donations using cryptocurrency
- For Organizations: Apply for verification, create campaigns, receive donations, and issue receipts upon request.
- For Volunteers: Offer your time and skills, track hours, and connect with organizations needing help
Is Give Protocol free to use?
Give Protocol is volunteer-run, keeping our costs extremely low. With that said, to support sustained operations, there are minimal fees for the following:
- Gas Fees: standard fees for Moonbeam blockchain transactions
- Protocol Fees: 1% of transactions are retained to cover ongoing tech costs.
Account & Security
How do I create an account?
- Visit Give Protocol
- Click “Sign Up” in the top navigation
- Choose your account type (Donor, Organization, or Volunteer)
- Complete the registration form
- Verify your email address
- Connect your cryptocurrency wallet
What wallets are supported?
We support major Web3 wallets including:
- MetaMask
- WalletConnect
- SubWallet
- Talisman Wallet
- Nova Wallet
- Other WalletConnect-compatible wallets
Is my information secure?
Yes, we implement industry-standard security measures:
- End-to-end encryption for sensitive data
- Multi-factor authentication options
- Regular security audits
- No storage of private keys
- GDPR compliant data handling
Donations
What cryptocurrencies can I donate?
We support multiple cryptocurrencies including:
- USDT
- USDC
- DOT
- GLMR
- Others to come
Can I get a tax receipt?
Yes! Eligible donations receive automatic tax receipts:
- Generated automatically after donation confirmation
- Sent to your registered email
- Available in your account dashboard
- IRS-compliant for US donors
- International tax receipts available
What are the minimum and maximum donation amounts?
- Minimum: $1 USD equivalent
- Maximum: No upper limit
- Note: Large donations may require additional verification
How can I track my donation?
Every donation is tracked on the blockchain:
- View transaction hash immediately after donation
- Track status in your dashboard
- See real-time updates from organizations
- Access impact reports
- Download annual giving statements
Organizations
How do organizations get verified?
Organizations must complete our verification process:
- Submit registration application
- Provide legal documentation (501(c)(3) status, etc.)
- Pass compliance review
- Complete KYC requirements
- Undergo periodic re-verification
What fees do organizations pay?
- No setup or monthly fees
Volunteering
How does volunteer time tracking work?
Our volunteer system includes:
- Digital time clock for accurate tracking
- Organization verification of hours
- Blockchain-recorded service history
- Skills-based volunteer matching
- Impact certificates for volunteers
Do volunteer hours have value?
While volunteer hours aren’t paid:
- Build verified service history
- Earn recognition badges
- Qualify for exclusive opportunities
- Enhance professional profile
- Some organizations offer rewards
Technical Questions
Are smart contracts audited?
Yes, our smart contracts are:
- Audited by leading security firms
- Open source and verifiable
- Regularly updated and re-audited
- Bug bounty program active
What about gas fees?
We help minimize gas fees by:
- Supporting Layer 2 solutions
- Batching transactions when possible
- Providing gas estimates upfront
- Offering alternative low-fee chains
Troubleshooting
My donation didn’t go through
If your donation fails:
- Check wallet balance and gas fees
- Verify network connection
- Ensure correct network selected
- Try refreshing the page
- Contact support if issue persists
I can’t connect my wallet
Common wallet connection fixes:
- Update wallet browser extension
- Clear browser cache
- Try different browser
- Check popup blockers
- Ensure wallet is unlocked
More Help
Can’t find what you’re looking for?
- Email: support@giveprotocol.org
- Chat with out team over on Discord