Your reports help us maintain a safe, secure, and reliable platform for everyone. Use this guide to report issues effectively and get the fastest resolution possible.

Quick Reporting Options

Emergency Issues

• Safety Concerns: 1-800-GIVE-SAFE (24/7)
• Security Issues: security@giveprotocol.org
• Fraud Reports: fraud@giveprotocol.org
• Harassment: harassment@giveprotocol.org

General Issues

• Technical Problems: tech-support@giveprotocol.org
• Account Issues: support@giveprotocol.org
• Billing Problems: billing@giveprotocol.org
• In-App Reporting: Use the “Report” button in the app

Types of Issues to Report

Safety and Security

Volunteer Safety Concerns

Report Immediately:

• Unsafe volunteer conditions
• Inappropriate behavior by organization staff
• Requests for personal information
• Unsafe transportation arrangements
• Inadequate safety equipment or training

How to Report:

1. Remove yourself from unsafe situation
2. Call 1-800-GIVE-SAFE immediately
3. Document the incident with photos/notes
4. Submit detailed report through platform
5. Follow up with local authorities if necessary

Platform Security Issues

Critical Security Reports:

• Unauthorized access to your account
• Suspicious login attempts
• Potential data breaches
• Phishing attempts
• Malware or virus warnings

Reporting Process:

1. Immediate Action: Change passwords and secure account
2. Contact Security: security@giveprotocol.org
3. Provide Details: Include all relevant information
4. Follow Instructions: Implement recommended security measures
5. Monitor Account: Watch for further suspicious activity

Fraudulent Activity

Fake Organizations

Warning Signs:

• Requests for cash-only donations
• Vague mission statements
• No physical address
• Pressure tactics
• Unverified contact information

Suspicious Volunteer Opportunities

Red Flags:

• Requests for money upfront
• Vague job descriptions
• Meeting in private locations
• Requests for personal documents
• Too-good-to-be-true opportunities

Reporting Fraud

1. Gather Evidence: Screenshots, emails, communications
2. Report to Platform: fraud@giveprotocol.org
3. Contact Authorities: Local police, FTC, state attorney general
4. Document Everything: Keep records of all interactions
5. Warn Others: Share (safely) with community

Technical Issues

Platform Bugs

Common Technical Problems:

• Features not working properly
• Pages not loading correctly
• Mobile app crashes
• Data synchronization issues
• Payment processing errors

Reporting Technical Issues

1. Try Basic Troubleshooting:

   • Clear browser cache
   • Restart app/browser
   • Check internet connection
   • Update app/browser

2. Gather Information:

   • Device type and operating system
   • Browser version
   • Steps to reproduce the issue
   • Error messages received
   • Screenshots of the problem

3. Submit Report:

   • Use in-app reporting feature
   • Email tech-support@giveprotocol.org
   • Include all gathered information
   • Specify urgency level

Mobile App Issues

Specific Mobile Problems:

• App won’t open or crashes
• Features missing or broken
• Sync problems between devices
• Push notifications not working
• Location services issues

Content and Behavior Issues

Inappropriate Content

Report These Issues:

• Offensive language or images
• Spam or promotional content
• Misleading information
• Copyright violations
• Inappropriate volunteer opportunity descriptions

User Behavior Problems

Problematic Behaviors:

• Harassment or bullying
• Discrimination
• Inappropriate messaging
• Fake profiles
• Violation of community guidelines

Reporting Process

1. Use In-App Reporting: Click “Report” button on content
2. Select Issue Type: Choose appropriate category
3. Provide Details: Explain the problem clearly
4. Submit Evidence: Include screenshots if helpful
5. Follow Up: Check status of report if needed

How to Write Effective Reports

Essential Information

For All Reports

• Your Contact Information: Email, phone (if urgent)
• Date and Time: When the issue occurred
• Location: Where the issue happened (physical or digital)
• Description: Clear explanation of what happened
• Impact: How it affected you or others

For Technical Issues

• Device Information: Type, model, operating system
• Browser Details: Name, version, settings
• Network Information: Connection type, speed
• Error Messages: Exact text of any errors
• Steps to Reproduce: How to trigger the issue

For Safety Issues

• People Involved: Names, roles, contact information
• Witness Information: Anyone who saw the incident
• Documentation: Photos, videos, written records
• Actions Taken: What you did to address the situation
• Immediate Needs: Any urgent assistance required

Writing Clear Reports

Structure Your Report

1. Summary: Brief overview of the issue
2. Details: Comprehensive description
3. Impact: How it affects users/platform
4. Evidence: Supporting documentation
5. Resolution: What you’d like to happen

Be Specific and Objective

• Use facts, not opinions
• Include exact quotes when relevant
• Provide specific dates and times
• Avoid emotional language
• Focus on behaviors, not personalities

Example Report Structure

Subject: Volunteer Safety Concern - [Organization Name] - [Date]

Summary: Unsafe working conditions at volunteer site

Details:
- Location: [Specific address]
- Date/Time: [Exact time]
- People present: [Names and roles]
- What happened: [Step-by-step description]
- Safety concerns: [Specific hazards]
- Actions taken: [What you did]

Evidence:
- Photos of unsafe conditions
- Names of witnesses
- Organization contact information

Requested Resolution:
- Immediate safety review
- Corrective action plan
- Follow-up safety training

Report Status and Follow-Up

Report Tracking

Status Updates

• Received: Report submitted and acknowledged
• Under Review: Investigation in progress
• In Progress: Action being taken
• Resolved: Issue addressed and closed
• Closed: No further action needed

Communication

• Confirmation Email: Sent when report received
• Status Updates: Periodic progress reports
• Resolution Notice: Final outcome notification
• Feedback Request: Opportunity to rate experience

Following Up

When to Follow Up

• No acknowledgment within 24 hours
• No update after promised timeframe
• Issue not resolved as expected
• New information becomes available
• Situation becomes more urgent

How to Follow Up

1. Reference Original Report: Include report number
2. Provide Updates: Share new information
3. Clarify Expectations: Confirm understanding
4. Escalate if Needed: Request supervisor review
5. Document Everything: Keep records of all communication

Special Reporting Procedures

Harassment and Discrimination

Confidential Reporting

• Email: harassment@giveprotocol.org
• Phone: 1-800-GIVE-SAFE
• Anonymous: Anonymous reporting option available
• Third-Party: Report on behalf of others

What to Include

• Detailed description of behavior
• Dates, times, and locations
• Names of people involved
• Witnesses to the behavior
• Any documentation or evidence
• Previous incidents or patterns

Child Safety

Mandatory Reporting

Report Immediately:

• Child abuse or neglect
• Inappropriate adult behavior with children
• Unsafe conditions for child volunteers
• Requests for personal information from children

Reporting Process:

1. Call Local Authorities: 911 or child protective services
2. Contact Give Protocol: 1-800-GIVE-SAFE
3. Document Everything: Write down all details
4. Cooperate with Investigation: Provide all requested information
5. Follow Up: Ensure proper action is taken

Data Privacy Issues

Privacy Violations

Report These Concerns:

• Unauthorized access to personal data
• Sharing of private information
• Failure to honor privacy settings
• Requests for excessive personal information
• Data breach notifications

Reporting Process

1. Email: privacy@giveprotocol.org
2. Include: Specific privacy concern details
3. Provide: Screenshots or documentation
4. Specify: Desired outcome or resolution
5. Follow: Data protection authority guidelines

Emergency Procedures

Immediate Safety Threats

Life-Threatening Situations

1. Call 911: Local emergency services first
2. Remove Yourself: From dangerous situation
3. Contact Give Protocol: 1-800-GIVE-SAFE
4. Document: When safe to do so
5. Seek Medical Attention: If injured

Platform-Wide Emergencies

• Security Breaches: Immediate password change
• System Outages: Check status page
• Data Loss: Report immediately
• Widespread Issues: Follow emergency procedures

Crisis Communication

During Emergencies

• Official Channels: Check Give Protocol communications
• Social Media: Follow official accounts
• Email Updates: Subscribe to emergency notifications
• Status Page: Monitor real-time updates
• Community Forums: Share information responsibly

Report Response Times

Priority Levels

Critical (Immediate Response)

• Safety threats
• Security breaches
• Child safety issues
• System-wide outages
• Response Time: Within 1 hour

High Priority (Same Day)

• Fraud reports
• Harassment complaints
• Significant technical issues
• Payment problems
• Response Time: Within 4 hours

Medium Priority (Next Business Day)

• Platform bugs
• Content issues
• Account problems
• Feature requests
• Response Time: Within 24 hours

Low Priority (Within Week)

• Minor technical issues
• Cosmetic problems
• Enhancement suggestions
• General feedback
• Response Time: Within 5 business days

Response Process

Investigation Steps

1. Initial Review: Assess report validity and priority
2. Evidence Gathering: Collect relevant information
3. Investigation: Thorough examination of issues
4. Action Planning: Determine appropriate response
5. Implementation: Execute resolution plan
6. Follow-Up: Ensure issue is fully resolved

Anonymous Reporting

When to Report Anonymously

• Fear of retaliation
• Sensitive personal matters
• Organizational politics
• Witness protection concerns
• Privacy preferences

Anonymous Reporting Options

• Anonymous Email: anonymous@giveprotocol.org
• Third-Party Reporting: Trusted intermediary
• Anonymous Forms: Web-based submission
• Whistleblower Hotline: 1-800-GIVE-TRUTH

Limitations

• Harder to gather additional information
• Cannot provide direct updates
• May limit investigation scope
• Less opportunity for clarification

After Reporting

What Happens Next

Immediate Actions

1. Acknowledgment: Confirmation of report received
2. Initial Assessment: Determine priority and scope
3. Assignment: Route to appropriate team
4. Investigation: Begin fact-finding process
5. Updates: Regular communication about progress

Resolution Process

• Analysis: Thorough review of all evidence
• Action: Appropriate response implemented
• Verification: Ensure resolution is effective
• Documentation: Record of actions taken
• Prevention: Steps to prevent recurrence

Your Role

Cooperation

• Respond Promptly: To requests for information
• Provide Access: To relevant data or systems
• Be Available: For follow-up questions
• Stay Engaged: Throughout the process
• Provide Feedback: On resolution effectiveness

Confidentiality

• Protect Others: Don’t share sensitive information
• Respect Process: Allow investigation to proceed
• Avoid Speculation: Stick to facts
• Maintain Privacy: Respect all parties involved

Prevention and Best Practices

Preventing Issues

Personal Safety

• Trust your instincts
• Verify organization legitimacy
• Meet in public places initially
• Keep personal information private
• Report concerns early

Platform Security

• Use strong, unique passwords
• Enable two-factor authentication
• Keep software updated
• Avoid suspicious links
• Monitor account activity

Community Health

• Follow community guidelines
• Treat others respectfully
• Report inappropriate behavior
• Contribute positively
• Support platform values

Building a Safer Community

Everyone’s Responsibility

• Look Out for Others: Report on behalf of community
• Share Knowledge: Educate others about safety
• Support Victims: Provide assistance when appropriate
• Promote Positivity: Contribute to welcoming environment
• Stay Informed: Keep up with safety best practices

Remember: Your reports help protect everyone in our community. Don’t hesitate to report issues - it’s better to report something that turns out to be minor than to miss something important.

All reports are taken seriously and investigated thoroughly
Emergency support available 24/7
Anonymous reporting options available for sensitive issues