Having trouble with Give Protocol? Find solutions to common issues below, organized by category.
Common Issues
### Account Issues
Problems with login, password reset, profile updates, or account verification.
[Account Issues](/docs/troubleshooting/account-issues/){: .btn-primary}
### Wallet & Transactions
Wallet connection problems, failed transactions, pending donations, or gas fee issues.
[Wallet & Transactions](/docs/troubleshooting/wallet-transactions/){: .btn-secondary}
### Donation Problems
Donations not showing, incorrect amounts, missing tax receipts, or organization issues.
[Donation Problems](/docs/troubleshooting/donation-problems/){: .btn-secondary}
### Platform Errors
Error messages, page loading issues, search problems, or other technical difficulties.
[Platform Errors](/docs/troubleshooting/platform-errors/){: .btn-secondary}
Quick Fixes
Try these common solutions first:
Clear Browser Cache
Many issues can be resolved by clearing your browser’s cache and cookies:
- Open browser settings
- Find “Privacy” or “History” section
- Clear cached images and files
- Clear cookies for giveprotocol.io
- Refresh the page
Check Wallet Connection
If transactions aren’t working:
- Ensure your wallet extension is unlocked
- Verify you’re on the Moonbeam network
- Check you have enough GLMR for gas fees
- Try disconnecting and reconnecting your wallet
Disable Browser Extensions
Some browser extensions (especially ad blockers) can interfere with the platform:
- Try disabling extensions temporarily
- Use an incognito/private window
- Try a different browser
Check Network Status
Occasionally, the Moonbeam network may experience congestion:
- Check Moonbeam network status
- Wait a few minutes and try again
- Transactions may take longer during high network activity
Frequently Asked Questions
Why did my donation fail?
Common reasons for failed donations:
- Insufficient balance - Check you have enough tokens plus gas fees
- Wrong network - Ensure your wallet is connected to Moonbeam
- Approval needed - Some tokens require a separate approval transaction
- Slippage - Try increasing slippage tolerance for volatile tokens
Why can’t I connect my wallet?
Wallet connection issues are usually caused by:
- Outdated wallet extension - Update to the latest version
- Popup blockers - Allow popups for giveprotocol.io
- Multiple wallets - Disable other wallet extensions temporarily
- Wrong browser - Try Chrome or Firefox
Where is my tax receipt?
Tax receipts are sent automatically to your registered email. Check:
- Your spam/junk folder
- That your email address is correct in your profile
- The dashboard for downloadable receipts
- That the donation was to an eligible organization
Why isn’t my donation showing?
Donations may not appear immediately due to:
- Blockchain confirmation - Wait for transaction to be confirmed
- Page caching - Refresh the page or clear cache
- Dashboard sync - Allow a few minutes for dashboard to update
Still Need Help?
If you can’t find a solution above:
- Search our docs - Use the search bar to find specific topics
- Check Discord - Community members often have quick answers
- Contact support - For issues requiring personal assistance